Brompton Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Brompton Cleaner provides domestic and commercial cleaning services in the UK. By making a booking, requesting a quotation, confirming an appointment, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing a booking, as they define the responsibilities of both the customer and the service provider. For the purposes of these terms, references to "we", "us", and "our" mean Brompton Cleaner, and references to "you" and "your" mean the person or business placing the booking or receiving the services.

These terms apply to all cleaning services supplied by Brompton Cleaner, including routine cleaning, one-off cleaning, end-of-tenancy cleaning, deep cleaning, and related specialist tasks agreed in advance. Any additional services not expressly confirmed in writing may be refused or charged separately. Where a specific written agreement, quotation, or service schedule conflicts with these terms, the written agreement will take priority to the extent of the inconsistency. We may update these terms from time to time, and the version in force at the time of booking will normally apply to that booking.

Booking Process

A booking with Brompton Cleaner is only confirmed once we have accepted your request and provided a confirmation by email, message, or other written means. Enquiry forms, phone calls, or preliminary price estimates do not by themselves create a binding booking. We may request further information before acceptance, including property access details, the size and condition of the premises, the type of cleaning required, and any special instructions that could affect the service.

The customer is responsible for ensuring that all information provided during the booking process is accurate and complete. If the actual condition of the property differs materially from the information supplied, we reserve the right to revise the price, adjust the duration of the service, modify the team size, or decline to proceed if the service cannot reasonably be delivered as initially agreed. In such cases, any change will be discussed where possible before work starts.

We aim to arrive at the agreed time, but scheduled times are estimates and may be affected by traffic, weather, access issues, prior appointments, or other circumstances beyond our control. If a delay occurs, we will try to notify you reasonably promptly. You must ensure safe and timely access to the property at the agreed time, including providing keys, entry codes, parking arrangements, security instructions, and any other access requirements necessary for performance of the Brompton cleaning service.

Payments

All prices are stated in pounds sterling unless otherwise agreed. Quotes may be based on hourly rates, fixed fees, property condition, task type, or a combination of these factors. The final amount payable may vary if the work required differs from the original description, if extra time is needed due to condition or access issues, or if the customer requests additional tasks on the day. We will normally inform you before any significant charge variation is made.

Payment terms will be confirmed at the point of booking or on the invoice. Unless otherwise agreed in writing, payment is due immediately upon completion of the service or within the stated invoice period. We may require advance payment, part payment, card authorisation, or a deposit for certain appointments or higher-value bookings. If payment is not received on time, we may charge reasonable late-payment costs, suspend further services, or recover unpaid sums through lawful means.

You are responsible for ensuring that payment methods remain valid and that sufficient funds are available. Where a payment is reversed, declined, or disputed without reasonable grounds, you remain liable for the full amount due together with any direct costs incurred by us as a result. Any discounts, promotional offers, or package prices apply only in accordance with the stated conditions and may be withdrawn or amended for future bookings at our discretion.

Cancellations and Rescheduling If you need to cancel or change a booking, you should notify us as soon as possible. Cancellations made within the agreed notice period may not incur a charge, but late cancellations or failed access may be subject to a cancellation fee, particularly where staff have already been allocated, travel has occurred, or materials have been prepared. The exact notice requirement may be stated in the confirmation or quotation for your Brompton Cleaner booking.

If you request a reschedule, we will try to accommodate a new date subject to availability. However, rescheduling does not guarantee the same team, time slot, or price unless specifically confirmed. We reserve the right to cancel or reschedule appointments due to illness, safety concerns, adverse weather, equipment failure, or any other reasonable operational issue. Where we cancel a booking without fault on your part, we will offer either a refund of any prepaid amount for the cancelled service or an alternative date, as appropriate.

If you are not present when needed, if access is refused, or if the premises are not ready for cleaning, we may treat the appointment as cancelled by you and charge a reasonable fee for wasted time and incurred costs. We will not be liable for missed services caused by inaccurate information, absent keys, inaccessible areas, or instructions that were not communicated in time.

Service Standards and Customer Responsibilities

We will use reasonable skill and care in providing cleaning services and will endeavour to deliver the service described in the booking or quotation. The customer must ensure that the property is reasonably safe, that valuable or fragile items are secured, and that any hazards are disclosed before work begins. This includes but is not limited to exposed wiring, unstable flooring, pest infestations, biohazards, sharp objects, aggressive animals, or substances that may pose a risk to health and safety.

You should remove or protect items that are especially delicate, sentimental, or irreplaceable. Although our cleaners will exercise care, cleaning work can involve movement around furniture, fixtures, and household items, and we cannot accept responsibility for items that were not reasonably protected or disclosed as requiring special handling. Where a task requires specialist equipment, access, or products not ordinarily carried by us, we may refuse that task or agree a revised charge.

You agree to provide water, electricity, and reasonable working conditions unless otherwise agreed. If any area requires attention that falls outside normal cleaning work, such as heavy lifting, mould treatment, deep stain removal, or hazardous waste handling, we may decline the task or provide it only under a separate agreement. We may also pause or stop work if we believe continuing would create an unacceptable risk to staff, the property, or the public.

Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, Brompton Cleaner shall not be liable for indirect, incidental, special, or consequential loss arising out of or in connection with the services, including loss of profit, loss of business, or loss of opportunity.

Our total liability for any claim arising from a particular service, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the amount paid or payable for that specific service, except where a different limit is required by law. We will not be liable for damage caused by pre-existing defects, faulty fittings, unsuitable materials, hidden structural issues, or items that are already weakened, poorly secured, or in disrepair.

If you believe damage has occurred, you must notify us promptly and provide reasonable evidence, including photographs where possible, before moving, repairing, or disposing of the item concerned. We may inspect the issue, request further details, or arrange an assessment before accepting any responsibility. Claims made long after the service may be more difficult to verify and may be declined where delay has prejudiced our ability to investigate.

Any cleaning products or methods used will be chosen on a reasonable basis, but we cannot guarantee the removal of every stain, mark, odour, or contamination. Surfaces, fabrics, and finishes may react differently depending on age, condition, and previous treatment. Results may vary, and no particular outcome is guaranteed unless expressly stated in writing as part of the Brompton cleaning service.

Waste Regulations and Disposal Waste handling is carried out in accordance with applicable UK waste laws and environmental requirements. We will not remove, transport, or dispose of controlled, hazardous, clinical, asbestos-related, chemical, or illegally stored waste unless we have expressly agreed to do so in advance and are legally permitted to manage it. The customer must accurately identify any waste or residue that may require specialist handling.

Where waste removal forms part of the agreed service, you must provide truthful information about the type, quantity, and condition of the materials involved. You remain responsible for obtaining any permissions required for disposal and for confirming that waste may lawfully be moved from the premises. If we are asked to handle waste that is unsafe, contaminated, prohibited, or likely to breach regulations, we may refuse the task and charge for any time already spent on site.

We may use suitable containers, bags, or transport methods where appropriate, but we are not a licensed waste carrier unless specifically stated in a separate agreement. Any disposal arranged by us will be limited to items that may lawfully be collected and processed within the scope of the service booked. Customers should not place sharp objects, bodily fluids, solvents, batteries, electrical components, or similar regulated items into general cleaning waste without first obtaining appropriate advice.

If the service includes moving rubbish from the property to an external collection point, you must ensure that all items are legal to move and that access routes are safe and clear. We reserve the right to stop work if waste is misdeclared, if contamination is discovered, or if we suspect unlawful disposal would result. Any additional costs arising from incorrect waste information, including return visits or special handling, may be charged to you.

Complaints and Variations

If you are dissatisfied with any aspect of the service, you should raise the issue as soon as reasonably possible so we can assess it and, where appropriate, put matters right. We may offer a re-clean, a partial refund, or another suitable remedy at our discretion, depending on the facts and the nature of the issue. Complaints will be considered more effectively when supported by a clear description of the concern and any relevant evidence.

Only written variations agreed by both parties will amend these terms for a particular booking. Any verbal promise, estimate, or comment not confirmed in writing should not be relied upon as changing the contract. If any provision of these terms is found unlawful or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

Governing Law

These Terms and Conditions and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. By engaging Brompton Cleaner, you acknowledge that you have read, understood, and agreed to these terms in relation to the cleaning services booked.