Terms And Conditions

Brompton Cleaner Terms and Conditions of Service

These Terms and Conditions set out the basis on which Brompton Cleaner provides cleaning services to residential and commercial customers within its service area in the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the individual, company or organisation requesting the services of Brompton Cleaner.

Company means Brompton Cleaner, the cleaning service provider.

Services means any cleaning or related services supplied by the Company to the Customer, whether on a one-off or recurring basis.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between the Company and the Customer for the supply of Services in accordance with these Terms and Conditions.

2. Scope of Services

The Company provides professional cleaning services within its designated service area in the United Kingdom. The exact scope of the Services will be agreed with the Customer during the booking process and may include, but is not limited to, domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, and related tasks.

The Company reserves the right to decline any booking if the Premises or requested tasks fall outside its operational or safety parameters, including where access is unsafe, the environment is hazardous, or the work requested is not reasonably compatible with a cleaning service.

3. Booking Process

3.1 Bookings may be made through the Company’s chosen booking channels. The Customer must provide accurate and complete information about the Premises, access arrangements, parking availability, and the type and approximate size of the property or area to be cleaned.

3.2 The Customer is responsible for ensuring that any information provided during the booking process is current and correct. The Company may adjust the quoted price or duration if the information given is inaccurate or incomplete.

3.3 A booking is considered confirmed only when the Company has accepted the Customer’s request and provided confirmation of the appointment date, approximate arrival time, and price estimate or fixed price, as applicable.

3.4 The Company will make reasonable efforts to arrive at the agreed time. However, arrival times are approximate and may vary due to traffic, weather, or operational circumstances within the service area. The Company will inform the Customer of any significant delays where reasonably possible.

4. Access to the Premises

4.1 The Customer must ensure that the Company’s staff have safe and reasonable access to the Premises at the agreed time, including access to necessary facilities such as electricity, water, and lighting.

4.2 If the Customer is not present, alternative access arrangements must be agreed in advance. The Customer is responsible for ensuring that any keys, access codes, or fobs provided are valid and that the Company can enter the Premises as arranged.

4.3 If the Company is unable to gain access to the Premises at the scheduled time, the visit may be treated as a late cancellation and the relevant cancellation charges may apply.

5. Pricing and Quotations

5.1 Prices for Services will be communicated to the Customer during the booking process. Prices may be based on an hourly rate, a fixed fee for a specified task, or a recurring service package.

5.2 Any quotation provided by the Company is based on the information supplied by the Customer at the time of booking. The Company reserves the right to amend the price if the actual condition, size, or requirements of the Premises differ from the information provided, or if additional tasks are requested.

5.3 All prices are stated in pounds sterling. Any applicable taxes will be included in the price where required by law.

6. Payments

6.1 Payment terms will be communicated to the Customer at the time of booking. The Company may require full or partial payment in advance or may allow payment on completion for certain Services.

6.2 Accepted payment methods will be specified by the Company and may include card payment, bank transfer, or other recognised methods. Cash payments may be accepted only if expressly agreed by the Company.

6.3 Where recurring or regular Services are provided, the Customer may be placed on a recurring billing or invoicing schedule. Payment must be made by the due date shown on the invoice or as otherwise agreed.

6.4 If payment is not received by the due date, the Company reserves the right to suspend or cancel future appointments and may charge interest on overdue amounts in accordance with applicable UK legislation.

7. Cancellations and Rescheduling

7.1 The Customer may cancel or reschedule an appointment by giving the notice required by the Company’s cancellation policy, which will be communicated during booking. The Company aims to operate a fair policy that recognises the need to manage staff time and travel within the service area.

7.2 If the Customer cancels or reschedules an appointment with less notice than required, the Company may charge a late cancellation fee. This fee is intended to cover lost time and operational costs caused by short notice changes.

7.3 If the Company needs to cancel or reschedule an appointment due to staff illness, operational issues, or circumstances beyond its reasonable control, it will notify the Customer as soon as practicable and will offer an alternative appointment time. The Company will not be liable for any indirect loss arising from such cancellation.

8. Customer Responsibilities

8.1 The Customer must ensure that the Premises are reasonably tidy and that valuables, fragile items, and important documents are safely stored away before the commencement of the Services.

8.2 The Customer must inform the Company of any known hazards at the Premises, including but not limited to faulty electrics, broken fixtures, infestations, or hazardous substances. The Company reserves the right to refuse or suspend work if conditions are deemed unsafe.

8.3 The Customer must ensure that any pets are secured or controlled in a way that allows the Services to be performed safely and without risk to staff or animals.

9. Standards of Service and Complaints

9.1 The Company aims to provide Services with reasonable care and skill, consistent with professional standards for cleaning services in the UK.

9.2 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible and, in any event, within 24 hours of the service visit where feasible. The Company may, at its discretion, offer to rectify the issue by re-cleaning the affected area or by another reasonable solution.

9.3 The Company’s obligation to address complaints is conditional on the Customer providing clear details of the issue and allowing the Company access to inspect and, if appropriate, rectify the problem.

10. Liability and Limitations

10.1 The Company will take reasonable care when providing the Services. However, the Company’s liability for any loss or damage arising from the provision of the Services is limited as set out in this clause.

10.2 The Company will not be liable for pre-existing damage, wear and tear, or defects at the Premises. It is the Customer’s responsibility to highlight any items or surfaces that may be particularly fragile, sensitive, or unsuitable for standard cleaning products.

10.3 The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Agreement.

10.4 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law.

11. Insurance

11.1 The Company maintains appropriate insurance cover for its cleaning operations, including public liability insurance, in accordance with industry practice.

11.2 Evidence of insurance may be provided to the Customer on reasonable request. The existence of insurance does not extend or increase the Company’s liability beyond the terms expressly set out in this Agreement.

12. Waste Regulations and Disposal

12.1 The Company will comply with relevant UK waste regulations when disposing of waste generated as part of the Services. This may include separation of waste types, appropriate containment, and disposal through authorised channels.

12.2 The Customer is responsible for any existing waste already at the Premises unless specific arrangements for its removal have been agreed as part of the Services. Additional charges may apply for the removal of significant quantities of waste or for the handling of items classified as hazardous or regulated waste.

12.3 The Company will not remove or transport hazardous waste, including but not limited to asbestos, clinical waste, chemical waste, or any substances regulated under specialist legislation, unless expressly agreed and carried out in compliance with applicable regulations.

12.4 The Customer agrees not to request or permit the Company’s staff to dispose of waste in any unlawful manner, including fly-tipping, the use of unauthorised receptacles, or breach of local collection rules.

13. Health and Safety

13.1 The Company will carry out the Services in accordance with applicable health and safety requirements. Staff will use cleaning products and equipment in a safe and appropriate manner.

13.2 The Customer agrees not to ask staff to undertake any task that falls outside the normal scope of cleaning services or that might place them at risk, such as working at unsafe heights, lifting excessive weights, or handling hazardous materials.

14. Property and Keys

14.1 If the Customer provides keys or access devices to the Company, these will be handled with reasonable care and kept securely when not in use for the provision of the Services.

14.2 In the event of lost keys or access devices clearly attributable to the Company, the Company’s liability will be limited to the reasonable cost of replacement of the key or device and, if necessary, the replacement of the relevant lock, subject to the overall liability limitations set out in these Terms and Conditions.

15. Data Protection and Privacy

15.1 The Company will handle any personal information provided by the Customer in accordance with applicable UK data protection law.

15.2 Personal data will be used for the purposes of managing bookings, providing Services, processing payments, and handling queries or complaints. The Company will take reasonable steps to keep personal information secure.

16. Changes to Services or Terms

16.1 The Company may, from time to time, update these Terms and Conditions to reflect changes in the law, its business practices, or operational requirements within its service area.

16.2 The version of the Terms and Conditions in force at the time of booking will apply to the Agreement, unless a later version is expressly agreed with the Customer.

17. Termination

17.1 Either party may terminate an ongoing or recurring service arrangement by giving the notice period specified at the start of the arrangement, or, if no period was specified, by giving reasonable notice.

17.2 The Company may terminate the Agreement with immediate effect if the Customer materially breaches these Terms and Conditions, fails to pay on time, creates an unsafe working environment, or behaves in an abusive or inappropriate manner towards staff.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Agreement.

19. General Provisions

19.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

19.3 The Agreement is between the Customer and the Company. No third party shall have any rights to enforce its terms.

By confirming a booking with Brompton Cleaner, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.